Refund Policy

Effective: June 22, 2026

1. Overview

This Refund Policy outlines the terms and conditions for refunds related to purchases of the Formula Health services.

2. Platform Plans and Refunds

The specific details of the fees charged to our customers are outlined in the contract signed between Formula Health and each customer.

Customer Fees

All purchases are considered final, and no refunds will be issued unless otherwise specified in your contract. In certain limited circumstances, refunds may be available for the portion of work that has not yet been completed, subject to the terms in your contract.

3. Refund Process

To request a refund:

• Contact us at support@formula.health with the subject line “Refund Request”
• Include your contract reference, purchase date, and reason for requesting a refund.
• Our team will review your request in accordance with your contract terms and respond within 5 business days.
• If approved, refunds will be processed to the original method of payment within 10 business days

4. Contract Terms

Each customer’s contract with Formula Health contains specific terms regarding:

• Intellectual property ownership rights
• Confidentiality
• Payment and refund conditions specific to the services provided to you
• Support and maintenance terms

In all cases, the terms of your contract will supersede any general terms outlined in this refund policy.

5. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes to the Refund Policy constitutes your acceptance of the revised policy.

6. Contact Us

If you have any questions about this Refund Policy or your specific contract terms, please contact us at support@formula.health.